Technician

General Information

• Position: Computer Technician
• Organization: Wan Computer and Internet Services
• Duration: 2002 - 2003
• Type: Technical support and customer service role

Role Overview

This position provided hands-on experience in computer maintenance, software installation, and customer support, serving as a foundation for my technical career development.

Key Responsibilities

Computer Maintenance

• Maintaining and troubleshooting customer computers
• Formatting and installing operating systems
• Hardware and software diagnostics and repair

Software Support

• Teaching customers how to use software products effectively
• Providing software usage advice and guidance
• Offering technical support and problem resolution

Customer Service

• Interacting with customers to understand their technical needs
• Providing clear explanations of technical solutions
• Ensuring customer satisfaction with service delivery

Professional Development

• Developed strong customer service and communication skills
• Gained practical experience in computer hardware and software maintenance
• Learned to translate technical concepts for non-technical customers

Skills Applied

• Computer hardware maintenance and repair
• Operating system installation and configuration
• Software troubleshooting and support
• Customer service and technical communication
• Problem diagnosis and resolution

Impact

This role provided valuable foundational experience in technical support and customer service, developing skills that would be essential for future engineering and technical roles.

Transition

I graduated from my studies and was ready to pursue engineering positions, marking the transition from technical support to more advanced technical roles.